Terms of Service

Terms of Service

Effective Date: 1^st May 2026

Last Updated: 1^st May 2026

Welcome to InfoZambia.

These Terms of Service (“Terms”) govern your use of the InfoZambia website, mobile application, directory, community platform, events, and related services (collectively, the “Platform”).

By accessing or using InfoZambia, you agree to be bound by these Terms.

If you do not agree, please do not use the Platform.

1 About InfoZambia

InfoZambia is Zambia’s SME business community platform, providing:

• A national business directory
• Member community features
• Paid business memberships
• Online learning (InfoZambia Academy)
• In-person networking events
• Advertising and sponsorship opportunities

InfoZambia operates to connect and empower Zambia’s SME ecosystem.

2 Eligibility

You must:

• Be at least 18 years old
• Have legal capacity to enter into agreements
• Provide accurate registration information
• Use the Platform in compliance with Zambian law

Businesses registering must have authority to represent the entity listed.

3 User Accounts

You are responsible for:

• Maintaining confidentiality of login credentials
• All activity under your account
• Ensuring your profile and listing information is accurate

InfoZambia reserves the right to suspend or terminate accounts that:

• Provide false information
• Violate these Terms
• Engage in abusive, fraudulent, or harmful conduct

4 Membership & Payments

InfoZambia offers both free and paid memberships, including business and individual tiers.

4.1 Subscription Fees

• Paid memberships are supplied for an annual term unless otherwise stated before purchase.
• Fees are displayed in ZMW, and the total amount payable is shown before an order is placed.

4.2 Automatic Renewal and Expiry

Paid memberships automatically renew for successive annual terms unless the member gives InfoZambia notice of cancellation at least 30 days before the current annual term expires.

InfoZambia will send a renewal reminder before the 30-day cancellation deadline using the contact details held for the account. The reminder will state the renewal date, the plan and the renewal price. Members are responsible for keeping their contact details current.

If timely cancellation notice is received, paid access continues until the current term expires and the membership does not renew. If notice is received less than 30 days before expiry, cancellation will ordinarily take effect at the end of the renewed annual term, subject to applicable cooling-off and other statutory rights.

There is no grace period. If cleared renewal payment has not been confirmed by the renewal date, paid benefits are suspended and the membership or business profile returns to the applicable free level until payment is confirmed. The account, public listing and stored information may be retained, while features unavailable on the free level may be hidden.

4.3 Cancellation and Cooling-Off Period

• An unpaid or On-hold invoice may be cancelled without charge.
• A consumer who purchases a paid membership online may cancel it within seven days after the agreement is concluded, without giving a reason or incurring a penalty.
• If payment has already been made, an eligible cooling-off cancellation receives a full refund within 30 days after cancellation.
• After the cooling-off period, cancellation is governed by the notice and renewal rules in section 4.2. A change of mind does not normally qualify for a pro-rata refund.

4.4 Other Refunds

InfoZambia will provide a refund or another remedy where required by applicable law. This may include duplicate payments, failure to activate the purchased plan, a service that InfoZambia cannot supply, or a service that is materially different from what was offered. Where practical and acceptable, InfoZambia may first correct or perform the service again to a reasonable standard.

If InfoZambia ends a paid membership without fault by the member, InfoZambia will provide a fair pro-rata refund for the unused part of the term. Approved refunds will be returned through the original payment method where practical.

Nothing in these Terms limits a consumer’s rights under applicable Zambian law.

4.5 Upgrades and Downgrades

• Paid upgrades take effect after cleared payment is confirmed.
• Downgrades normally take effect at the end of the current paid term.

InfoZambia reserves the right to modify pricing with reasonable notice given before the applicable 30-day cancellation deadline.

5 Business Listings

By submitting a business listing, you agree that:

• The information is accurate and lawful
• You have rights to all submitted content (logos, images, descriptions)
• You grant InfoZambia a non-exclusive, worldwide license to display and promote your listing

InfoZambia may:

• Edit formatting for consistency
• Review, edit, re-categorise, or update business listing information at our discretion. This includes, but is not limited to, correcting or updating the business name, description, contact details, address, category, subcategory classification, and operational status
• Remove listings that are misleading, illegal, or inappropriate
• Suspend listings that receive verified complaints

InfoZambia does not guarantee leads, traffic, or business outcomes.

6 Community Conduct

Users must not:

• Post false, misleading, or defamatory content
• Harass, abuse, or threaten other users
• Post spam, scams, or unauthorized advertisements
• Upload malicious code or attempt to hack the Platform
• Misuse messaging tools for unsolicited bulk outreach

InfoZambia reserves the right to remove content and suspend accounts without notice where necessary.

7 Reviews & User Content

Users may submit reviews and comments.

By posting content, you:

• Confirm it reflects genuine experience
• Grant InfoZambia rights to display and use it
• Accept that InfoZambia may moderate or remove content

We do not guarantee accuracy of user-generated content.

8 Events

InfoZambia hosts networking events and conferences.

8.1 Tickets

• Online ticket purchases may be cancelled during any cooling-off period required by applicable law.
• After an applicable cooling-off period, tickets are normally non-refundable unless the event is cancelled, InfoZambia cannot provide the purchased service, or a refund is otherwise required by law.
• If InfoZambia cancels an event, the ticket price will be refunded. If an event is postponed or materially changed, InfoZambia will explain the available transfer or refund options.
• Tickets may not be resold without written consent.

8.2 Conduct at Events

Attendees must behave professionally. InfoZambia may remove participants for disruptive conduct.

8.3 Event Changes

We may modify venue, speakers, schedule, or format where necessary.

9 InfoZambia Academy & Online Courses

• Course access is granted for individual use only.
• Course materials may not be redistributed or copied.
• Completion does not constitute professional accreditation unless explicitly stated.

Additional course content providers may have specific terms. These will be displayed when signing up.

10 Advertising & Sponsorship

Advertisers must:

• Provide lawful and accurate materials
• Comply with advertising standards
• Avoid misleading claims

InfoZambia may reject advertisements at its discretion.

Advertising placement does not constitute endorsement.

11 Intellectual Property

All platform content, branding, logos, and technology are owned by InfoZambia or licensed to it.

You may not:

• Copy, reproduce, or distribute platform materials
• Reverse engineer or replicate the platform
• Use InfoZambia branding without written permission

12 Data Protection & Privacy

Your use of the Platform is also governed by our Privacy Policy.

InfoZambia collects and processes personal data in accordance with applicable Zambian data protection laws.

We implement reasonable technical and organizational security measures.

13 Third-Party Links & Services

The Platform may contain links to:

• External websites
• Payment processors
• Partner services

InfoZambia is not responsible for third-party content or services.

14 Disclaimer of Warranties

The Platform is provided “as is.”

InfoZambia does not guarantee:

• Continuous or error-free operation
• Specific business results
• Lead generation or revenue outcomes

Users rely on listings and content at their own risk.

15 Limitation of Liability

To the maximum extent permitted by law:

InfoZambia shall not be liable for:

• Indirect or consequential losses
• Loss of profits, data, or reputation
• Disputes between users

Total liability shall not exceed the amount paid by the user in the preceding 12 months.

16 Termination

We may suspend or terminate access if:

• These Terms are violated
• Fraudulent or harmful activity is detected
• Required by law

Users may cancel a paid membership as described in section 4 and may terminate their account at any time through the available account or support process. Termination does not remove any refund or other right provided by applicable law.

17 Changes to Terms

We may update these Terms from time to time.

Continued use of the Platform constitutes acceptance of updated Terms.

18 Governing Law

These Terms are governed by the laws of the Republic of Zambia.

Any disputes shall be resolved in Zambian courts.

19 Contact Information

For questions regarding these Terms:

InfoZambia

Email: legal@infozambia.com

Website: zxffnfkxas-staging.onrocket.site